Refund Policy

Last updated: March 4, 2026

This policy applies to paid subscriptions and purchases made through Incomiir. Refunds are not automatic and are reviewed case by case under the rules below.

1. Refund Eligibility Window

Refund requests must be submitted within 14 calendar days of the initial paid purchase unless a longer period is required by local law.

2. When a Refund May Be Approved

• Duplicate or accidental charge that can be verified in billing records
• A major technical failure that prevents core service use and cannot be resolved by support
• Unauthorized payment confirmed after security review
• Any situation where a refund is required by applicable consumer law

3. When Refunds Are Normally Not Approved

• Change of mind after meaningful use of the service
• Requests made after the eligibility window
• Failure to cancel before the next billing cycle
• Delays or outcomes related to user execution, strategy, or market conditions

4. How to Request a Refund

• Email motekema@gmail.com from your account email
• Use the subject line: Refund Request
• Include your purchase date, invoice ID, and clear reason for the request

5. Review and Payout Timing

We typically review requests within 5-10 business days. If approved, refunds are issued to the original payment method. Bank and card processing times may vary by provider and country.

6. Mandatory Consumer Rights

Nothing in this policy limits non-waivable rights under applicable consumer protection laws. If your local law grants stronger rights, those rights will apply.

7. Abuse Prevention

We reserve the right to deny refund requests in cases of abuse, fraud, policy manipulation, or repeated chargeback behavior.